It can take up to two hours before you receive a confirmation of receipt.
Please also check your spam folder. If you have not received an acknowledgment of receipt after two hours, please contact us by email at support@burocs.com or by phone on 0511 51545182 .

Your order will only be shipped as soon as we can determine receipt of payment for the order.

Simply transfer the amount due to:

Commerzbank Hanover
IBAN : DE63 2504 0066 0118 5388 00
BIC/SWIFT : COBADEFFXXX
Purpose : *Your order number*

We will send you your DHL tracking number with the shipping confirmation email. You can enter this shipment number on DHL SHIPMENT TRACKING and track exactly where your package is at the moment.

Please send the return to:

​SW Studios Ltd
At midfield 29
30519 Hanover

The customer bears the shipping costs for the return . Please do not send the product back to us freight collect or uninsured.

As soon as the return arrives and has been processed, the credit will be refunded to your account.

As soon as we have processed your return, the original payment method will be credited within 5 working days.